Refund Policy

Last updated: January 09, 2026

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with JustCountIt. If you are not happy with your subscription for any reason, you may request a full refund within 14 days of your initial purchase.

This policy applies to all new subscriptions. It acts as a "cooling-off" period to ensure our PLUS or PRO features meet your expectations.

2. How to Request a Refund

To initiate a refund, please contact our support team at support@justcountit.com with your email address and order ID.

Once your request is received, we will review it to ensure it falls within the 14-day window. Approved refunds are typically processed within 3-5 business days.

3. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Because Paddle acts as the reseller, your refund will be issued by Paddle back to the original payment method used for the purchase.

4. After 14 Days

Refund requests made after the 14-day window are generally not accepted, but we may consider them on a case-by-case basis for exceptional circumstances (e.g., technical issues that prevented you from using the service).

You can cancel your subscription at any time to prevent future charges. Your access to paid subscription features will continue until the end of your current billing period.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at support@justcountit.com.